FAQs

Q.) What type of ingredients are used in your seasonings and sauces?

We only use high quality, all natural ingredients in our products. Our seasonings and sauces are crafted without artificial colours, preservatives, additives or anti-caking agents. We also provide detailed ingredient lists on each product page for full transparency.

Q.) Are your seasonings and sauces gluten-free?

Some of our products may contain gluten, but we recommend checking the specific product label for confirmation. We take cross-contamination extremely seriously and label all gluten-free products clearly for your convenience.

Q.) Do your products contain any allergens?

Our products may contain common allergens such as soy, dairy, nuts, and gluten. Please refer to the individual ingredient list on each product for specific allergen information. We recommend reading labels carefully or contacting us if you have any concerns.

Q.) Are your products vegetarian?

Many of our seasonings and sauces are vegetarian-friendly. For specific dietary needs, please review the product descriptions for details.

Q.) How should I store your seasonings and sauces?

To preserve the full flavour and freshness of our products, store seasonings in a cool, dry place away from direct sunlight. Sauces should be refrigerated after opening and consumed within the recommended time frame listed on the packaging.

Q.) Can I use your sauces for marinating/cooking, or are they only for dipping?

Our sauces are versatile! You can use them for grilling, marinating, sautéing, or as a dipping sauce. Check the product description or recipe section on our website for inspiration.

Q.) Do you offer organic options?

We always strive to partner with manufacturers that provide the best products possible. At the moment our products are not organic, however we are always on the hunt to improve our products.

Q.) How long will my order take to ship?

Orders typically ship within 1-2 business days. Shipping time depends on your location, but most orders arrive within 3-7 business days. For expedited shipping options, please check during checkout.

Q.) Do you offer international shipping?

We love to get our products as far and wide as possible! We offer international shipping to select countries. Shipping rates and delivery times will vary depending on the destination. Please check our shipping policy or contact us for specific details and quotes.

Q.) Can I return or exchange a product?

We want you to be 100% satisfied with your purchase! If you are unhappy with our product, please reach out to our customer service team within 14 days of receiving your order for returns or exchanges. Some conditions may apply, so please refer to our full return policy.

Q.) Do you offer bulk or wholesale pricing?

Yes, we offer bulk and wholesale pricing for retailers, large orders, or corporate gifting. Contact us directly via email sales@lumberjaxefoodcompany.co.uk for information on our wholesale products.

Q.) Are your products suitable for specific diets (Keto, Paleo, Low-Sodium, etc)?

We offer several products that cater to various dietary preferences such as keto, paleo, and low-sodium options. Please check the product descriptions for specific dietary and nutritional information.

Q.) How can I use your seasoning blends in recipes?

Our website features recipe suggestions and tips on how to use our seasoning blends in a variety of dishes, from meats and vegetables to soups and snacks. For more personalised ideas, follow us on social media for updates and cooking inspiration.

Q.) What makes your sauces and seasonings different from others?

Lumberjaxe was created to bring people together through food. We have made a range of products that are preservative free as well as being low in salt and sugar.

Q.) How can I contact customer service?

You can reach our customer service team via email at info@lumberjaxefoodcompany.co.uk. We would be delighted to hear from you at any stage of your journey with us!